Terms & Conditions

1. Acceptance of these terms

By creating an account, signing in, or otherwise using either App, you agree to these terms. If you do not agree, do not use the Apps.

If you use an App on behalf of a company, firm or other organisation, you confirm that you are authorised to accept these terms for that organisation, and “you” means that organisation.

2. Eligibility and accounts

• You must be at least 18 years old and legally able to enter into a contract.
• Accounts are created and verified using your mobile number and a one-time password (OTP). You are responsible for keeping access to that mobile number secure.
• You must give accurate and current information when registering, and keep it updated. Accounts are personal to you and must not be shared, sold or transferred.
• Everything done through your account is treated as done by you. Tell us at admin@felicet.com immediately if you believe someone else is using your account.
• Access to certain features may depend on verification checks, on documents you supply, or on approval by the business you work with.

3. The apps and who they are for

Felicet Partner

For service partners and their workers. It is used to receive and respond to job invites, check in and out of shifts, record attendance and leave, take skill assessments, view wages and wallet entries, request withdrawals, and run the billing features where they are enabled for you.

Felicet Business

For businesses using Felicet to organise work. It is used to post and manage jobs, select partners, approve attendance, corrections and photographs, run payroll, top up and manage a wallet, and reconcile amounts due.

Felicetprovides the platform that connects businesses and service partners. Unless we state otherwise in writing, the work itself is contracted between the business and the partner, and we are not a party to it, not the employer of a partner’s staff, and not responsible for the quality, safety, timing or legality of the work performed.

Approvals in the Apps are decisions of the account holder. We do not approve jobs, staff, attendance or payments on your behalf.

4. Verification and face check-in

• Before some features can be used, we verify who you are — this can include your PAN, Aadhaar, GST registration, business details and a profile photograph, and for businesses may include a verification call from us.
• The details you submit must be your own, or your organisation’s, and must be genuine. Submitting another person’s identity details or a forged document is a serious breach of these terms.
• Checking in to a shift can require a selfie, which is compared with your profile photograph to confirm it is you. This runs only with your consent, and you may withdraw that consent in the app — if you do, check-in methods that rely on it stop working and attendance may need manual approval.
• Access to work may be refused or withdrawn if verification fails or cannot be completed.

5. Partner obligations

• Perform accepted work with reasonable skill and care, and in line with what was agreed with the business.
• Hold the licences, registrations, insurance and permissions that the law requires for the work you do, and follow applicable health and safety rules.
• Record attendance, shifts, job status and expenses honestly. Do not record work, check-ins or locations that are not genuine.
• Make sure anyone you send to a job is entitled to work and is aware of how the Apps record attendance and location.

6. Business obligations

• Describe jobs, sites, timings and rates accurately, and keep agreed payment terms.
• Provide a safe site and the access, facilities and information a partner reasonably needs to do the work.
• Review attendance, approvals and reconciliations promptly. Amounts you approve in the App are treated as accepted by you.
• Use partner and staff details available to you only to manage the work, and in line with applicable data protection law.

7. Payments, wages and wallets

• Rates, wages and any other amounts are those agreed between the business and the partner, or as shown and approved in the App. Attendance approved by a business, including any adjustment it makes, is what wages are calculated from.
• Wallet balances and wage entries in the Apps are a record of what has been calculated, funded or approved. They are not a bank account, deposit or stored-value instrument, and they carry no interest.
• Withdrawals and payouts are made to the bank account or UPI ID you register. You are responsible for the accuracy of those details; we are not liable for a payment sent to an account you entered incorrectly.
• Where money is collected or paid out through a third-party payment provider or bank, their terms also apply and settlement timing depends on them.
• Taxes and statutory deductions are your responsibility unless the law requires us or the business to withhold them.
• If an entry is wrong, tell us within 30 days of it appearing. We may correct errors, reverse duplicate or mistaken entries, and adjust later payments to recover amounts paid in error.

8. Location, camera and device data

Some features only work with access to your device’s location, camera, photos or notifications. For example, checking in to a shift may record your location and require a photo, and job updates are delivered as push notifications.

• Your device asks for these permissions, and you can refuse or withdraw them in your device settings. If you do, the features that depend on them will not work.
• Where an App records location while a shift is running, it is used to confirm attendance and job activity for the business you are working with, and you may be checked out automatically if you leave the workplace.
• What we collect, why, and how long we keep it is set out in the Privacy Policy.

9. Your content and recordings

You keep ownership of photos, documents, notes and other material you upload (“your content”). You grant us a non-exclusive, royalty-free licence to host, store, display and process your content so that we can operate the Apps, including sharing it with the business or partner the work relates to.

You confirm that you have the right to upload your content, and that it does not infringe anyone else’s rights. If your content shows another person, you are responsible for having their agreement where the law requires it.

Where the partner App records a skill assessment, the recording is made only after you agree to it, and is used to assess your skills for work on the platform. Withdrawing that consent deletes the recording.

We may remove content that breaches these terms or the law. We may keep copies where we are required to, as described in the Privacy Policy.

10. Ratings and reviews

Businesses can rate partners, and a business may pass that right to its own customers so they can rate the work. Ratings and reviews you give must be honest and based on actual experience, and must not be abusive, discriminatory or misleading.

Ratings and any score derived from them are shown to businesses considering a partner for work, and to the partner. We may remove a rating that breaches these terms, but we do not guarantee that ratings are accurate, and they are the opinion of the person who gave them.

11. Billing features and your customers

The billing and point-of-sale features let you record your own customers’ details, bills, payments and loyalty information. That data is yours, and you decide what to collect and how to use it, including any marketing you send.

• You are responsible for collecting and using it lawfully, for telling your customers what you do with it, and for answering their requests about it.
• Payment types recorded at billing, such as cash, card or UPI, are a record of how you were paid. Unless we state otherwise, Felicet does not process, collect or settle those payments.
• You must not use these features to send unlawful or unsolicited marketing.

12. Acceptable use

You must not:

• break the law, or use the Apps to arrange anything unlawful;
• submit false attendance, false location, forged documents, or any other misleading record;
• impersonate anyone, or use another person’s account, mobile number or identity documents;
• attempt to gain unauthorised access to the Apps, our servers or another user’s data, or probe, scan or test our systems;
• copy, modify, reverse-engineer or create derivative works from the Apps, except to the extent the law expressly allows;
• use automated means to extract data, or interfere with the normal working of the Apps;
• upload malware, or content that is abusive, harassing, obscene or infringing.

13. Availability and changes

We aim to keep the Apps available, but we do not promise uninterrupted or error-free service. Access may be suspended for maintenance, updates, or matters outside our control, including network, device or third-party provider failures.

We may add, change or withdraw features. Where a change materially reduces a feature you rely on, we will give reasonable notice where we can. You may need to install updates to keep using the Apps.

14. Suspension and termination

You may stop using the Apps at any time and ask us to close your account as described on the account and data deletion page.

We may suspend or close an account if we reasonably believe these terms have been breached, if records have been falsified, if there is a risk of fraud or harm, or if the law requires it. Where it is reasonable to do so, we will tell you why and give you a chance to respond.

Amounts already owed remain payable after an account is closed, and the sections that by their nature should survive (including payments, liability, indemnity and governing law) continue to apply.

15. Disclaimers and liability

The Apps are provided “as is”. To the extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We are not liable for the acts or omissions of a business or partner, for the work performed or not performed, or for disputes between users, including disputes about payment. We are not liable for loss of profits, loss of business, loss of data, or indirect or consequential loss.

Where liability cannot lawfully be excluded, our total liability arising out of or in connection with the Apps is limited to the total amount of fees you paid us in the three months before the event giving rise to the claim, or INR 10,000, whichever is greater.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under applicable law.

16. Indemnity

You agree to indemnify Felicet against claims, losses and reasonable costs arising from your breach of these terms, your content, your use of the Apps, or work you carry out or commission through them, except to the extent the claim is caused by our own breach or negligence.

17. Governing law and disputes

These terms are governed by the laws of India. The courts at Chennai, Tamil Nadu, India have exclusive jurisdiction, except that either party may seek urgent injunctive relief in any competent court.

Before starting proceedings, please contact us at admin@felicet.com so we can try to resolve the matter directly.

18. Changes to these terms

We may update these terms. The date at the top of this page shows when they last changed. If a change is material, we will give notice in the Apps or by message to the contact details on your account before it takes effect. Continuing to use the Apps after that means you accept the updated terms.

19. How to contact us